grandbetPrivacy Policy
This page describes what we collect when you use grandbet and how we keep that data protected. We collect personal information—your name, email, phone number, date of birth, and government ID—to verify your identity and comply with anti-money-laundering law. We also collect payment details (the last four digits of your card or bank account) to process deposits and withdrawals. We do not sell your data to third parties. We use it only to operate your account, settle disputes, and meet legal obligations.
Our servers may sit outside your jurisdiction, but we apply the same security standards everywhere. We encrypt all data in transit and at rest. We limit staff access to your information to those who need it for account support or fraud investigation. We retain your data only as long as necessary—typically three years after account closure, unless law requires longer retention. If you have questions about how we handle your information, contact our support team.
Read through this policy to understand your rights and our commitments.
What Data We Collect and Why
When you open a grandbet account, we collect your full name, email address, phone number, and date of birth. We use this information to create your account, verify your identity, and contact you about account issues or security alerts. We also collect your government ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement) during the verification process. We use these documents to confirm you are who you claim to be and to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
We collect payment information—the name on your bank account or card, the last four digits, and the bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We use this to process your deposits and withdrawals. We do not store full card numbers or full bank account numbers; we retain only enough information to route your withdrawal to the correct account. We also collect transaction history—dates, amounts, game types, and outcomes—to maintain your account balance and settle disputes.
How We Use Your Data
We use your personal data for the following purposes:
- Account management: Creating and maintaining your account, processing deposits and withdrawals, and resetting passwords.
- Verification and compliance: Confirming your identity, verifying your age, and meeting AML and KYC requirements.
- Fraud prevention: Detecting and investigating suspicious activity, unauthorized access, and account abuse.
- Dispute resolution: Investigating complaints about game outcomes, payment errors, or account discrepancies.
- Communication: Sending you account notifications, security alerts, and support responses.
- Legal compliance: Responding to subpoenas, court orders, and regulatory inquiries.
We do not use your data for marketing unless you explicitly opt in. We do not sell your data to third parties. We do not share your data with other gaming platforms or unrelated businesses.
Our grandbet Data Security Commitment
We encrypt all data in transit using TLS 1.2 or higher. We store data on secure servers with restricted access. We conduct regular security audits and penetration testing. We do not guarantee absolute security—no system is non-specific info secure—but we apply industry-standard protections.
Third-Party Processors
We work with third-party service providers to operate grandbet. These include payment processors (to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification services (to confirm your government ID), and cloud hosting providers (to store our servers). We require all third parties to sign data-protection agreements and to apply the same security standards we do. We do not allow them to use your data for their own purposes.
Your Rights and Our Data Retention
You have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide it within 14 days. You can also request that we correct inaccurate information (e.g., if your phone number changed) or delete your data after your account is closed. We will comply with deletion requests unless law requires us to retain your data for compliance or dispute resolution.
We retain your data for as long as your account is active, plus three years after closure. If you close your account during an investigation or dispute, we may retain your data longer to resolve the matter. If law requires us to retain records (e.g., AML regulations in Jakarta, Surabaya, Bandung, Medan, or Semarang), we keep your data for the period specified by law, typically five to seven years.
Cookies and Tracking
We use cookies to remember your login session, store your language preference, and track your activity on grandbet for fraud prevention. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may prevent grandbet from functioning properly. We do not use cookies to track you across other websites. We do not sell cookie data to advertisers.
Policy Updates and Contact
We may update this privacy policy from time to time. Material changes are announced via email. Your continued use of grandbet after an update constitutes acceptance of the new policy. If you have questions about how we handle your data, or if you wish to exercise your rights (access, correction, deletion), contact our support team via live chat or email. We respond to privacy requests within 14 days.
Our services are available only where local law permits. Users are responsible for verifying that their access and use of grandbet comply with their jurisdiction's regulations. We do not operate in jurisdictions where such services are prohibited.